For Participants
Last updated: June 2025
1.1 My name is Jenny Quénard and these general terms and conditions apply to any agreement you enter into with me as a facilitator and to all workshops and activities offered or (co-)organized by me, such as breathwork, ice baths, hikes, rituals, weekends, retreats, online sessions and online courses (the “Activities”). By signing up for any of my Activities, you are agreeing to these Terms and Conditions. These Terms and Conditions also apply to all future Activities you participate in, even if it’s not specifically mentioned in that instance. You cannot participate in any of my Activities if you do not agree with these Terms and Conditions.
1.2 In these Terms and Conditions, the words and terms mentioned here below should be understood to mean the following:
(a) “Agreement” means the agreement entered into between you and me, in which I will provide a service and you may or may not compensate me (depending on the nature of the Activity) for my services, of which these Terms and Conditions form an integral part;
(b) “Participant” means you, the natural person that will be participating in (one of the) Activities;
(c) “Terms and Conditions” means the general terms and conditions set out in this document;
(d) “Jenny” / “Jenny Quénard” / “me” / “I” / “Facilitator” refers to me, the service provider, Jennifer Nhi Thanh Quénard; as well as any named co-facilitators or assistants, including but not limited to Dominique Andereggen, who regularly co-facilitates Activities with me.
1.3 I hereby explicitly reject the applicability of any other conditions of purchase or alternate terms and conditions to this or any other Agreement, except the terms and conditions of InnerFire BV (https://www.wimhofmethod.com/conditions) which explicitly apply to any Activity organized through the www.wimhofmethod.com website.
1.4 By entering into an Agreement or enrolling as a Participant, you accept the applicability of these Terms and Conditions to this and any future Agreements and/or Activities.
1.5 Named Co-Facilitators. For clarity, Dominique Andereggen is explicitly considered a co-facilitator under these Terms and Conditions and enjoys all rights, protections, and limitations of liability provided to the Facilitator under this agreement, including but not limited to those outlined in Articles 4, 5, and 9.
2.1 You and I enter into an Agreement for the provision of services when you have completed (and signed, if required) all relevant registration forms, or once you have expressed your agreement to the terms of the services. I reserve the right to withhold and/or not provide services until full payment has been received in the indicated manner.
2.2 Participants are registered on a first-come, first-served basis. If the sign-up/booking process does not happen through an automated system, your registration or booking preference may overlap with someone else’s when booking quickly after one another. Your registration will only be final once you have received confirmation details. If you have already paid, and I have to change your booking you will be informed of the remaining available options. Any difference in the price will be refunded or, in case you opt for a booking with a higher price, the difference must be paid to the mentioned bank details in order to receive your confirmation.
2.3 If the maximum number of Participants for an Activity has been reached, if a double booking occurs or due to another unforeseen circumstance, I can refuse your application, propose another booking and/or another Activity.
2.4 We recommend not booking any transport or accommodations (if not included) until you have received confirmation. I am not obliged to compensate any (direct or indirect) damages incurred by the Participant for changes to or cancellations of the booking.
2.5 In order to fill out an Activity, it may on occasion be necessary for me or my partners to create offers for activities or venues that will only be confirmed once a certain number of participants is reached. Any offers and statements I make are therefore non-committal, unless and until I explicitly state this in writing.
2.6 You must be at least 18 years old to sign up for any of the Activities yourself. If you are below the age of 18, you can only participate if I have opened the Activity to minors specifically and your parent or legal guardian agrees and provides written consent for you. The parental consent form includes acknowledgment of any risks associated with the Activities and agreement to the Terms and Conditions on your behalf.
2.7 You are responsible for providing accurate information to me when signing up for an Activity. Providing false or incorrect information, for example incorrect information about your age, is a violation of these Terms and Conditions. If you provide false information, I reserve the right to terminate your participation in the Activity without a refund.
3.1 The fees for an Activity are indicated on the registration form. By signing up for an Activity and completing (and signing, if required) all relevant forms you agree to paying the price for the Activity at the proposed date(s) in the agreed way(s).
3.2 Unless otherwise specified, the currency in which you must make the payment is euro (EUR).
3.3 Currently, only cash, bank transfer and bank transfer alternatives are accepted as methods of payment, unless otherwise indicated in writing.
3.4 All cost estimates and budgets communicated are provisional, unless explicitly stated otherwise by me. Due to their non-committal nature, no rights or expectations can be derived from cost estimates that I communicate, until you have received final confirmation of your participation for an agreed price. Any ‘maximum budgets’ or other such amounts that you may communicate, will not be regarded as the agreed upon price for my services, unless I confirm the budgeted amount in the Agreement.
3.5 Participants will be notified in the event that costs exceed the communicated estimate. Participants have 5 calendar days, unless indicated otherwise, to indicate their acceptance with the updated price or they may cancel participation and receive their prepaid sum, if any.
3.6 Payments are to be completed all at once, unless expressly agreed upon otherwise in writing.
3.7 Once your payment for an Activity has been received, you will receive a payment confirmation message. This message will serve as your official proof of payment. Unless services are rendered to a professional party and/or legal entity, no invoice is issued.
3.8 The date or dates on which payment is due will be indicated on the registration form or otherwise indicated by me in writing. Participant will pay according to the agreed terms.
3.9 With regard to the services performed, and the relevant amount owed by you, the relevant documents and information from my or my partners’ administration or systems is regarded as complete evidence. Of course, you may provide proof to the contrary.
3.10 Participant is not allowed to suspend payment, withhold payment or offset any amounts owed.
3.11 If the total amount due has not been paid within 14 calendar days following the agreed date of payment, Participant shall, without any warning or notice of default, pay a contractual interest rate of 1.5% per month on top of the outstanding amount.
3.12 If the Participant after a notice of default or reminder fails to pay within the period specified in the notice, I may relinquish the claim to an external party, in which case Participant is responsible for all judicial and extrajudicial costs, in addition to the amount originally owed for the service and/or product, including all costs as calculated by external experts. The extrajudicial costs will be a minimum of 15% of the amount due, not including interest and compensation, or the legal maximum, whichever one is higher.
3.13 Facilitator shall at all times be entitled to transfer claims to payment of fees to a third party.
4.1 You acknowledge that, in addition to any waiver(s) you may be requested to sign before participating in the Activity, you have paid particular attention to clause 9 of these Terms and Conditions.
4.2 Before the start of the Activity, you may be asked for certain information. You must be accurate and truthful when providing this information, in particular:
(a) Participant must provide me with all the information about himself or herself, and about any other participants registered by Participant, that may be relevant to Agreement or Activity.
(b) Participant must provide me with relevant information on any physical and/or mental conditions — including the use of alcohol, drugs or medication — as these can lead to discomfort, danger or risk to Participant, other participants, Facilitator or to their possessions.
If the requested information has not been provided prior to the start of the Activity, you may be excluded from participation and will forfeit your payment amount.
4.3 You are required to have on your person all relevant documents, such as a valid passport, identity card, travel permit, proof of inoculations and/or vaccinations, license and green card required. If an Activity cannot take place due to a missing document, you are solely responsible for any and all direct consequences.
4.4 You are responsible, especially if traveling abroad for an Activity, for obtaining any information and/or documents from the authorities that are required in order to participate in the Activity.
4.5 Image License
You understand and acknowledge that the Activity may be recorded and that while participating in the Activity, you may therefore be filmed or photographed. You understand that I require such photos, videos or films for marketing and other purposes. You hereby authorize and grant me permission to use your likeness, including, without limitation, name, photograph, voice, and/or testimonial (“Likeness”) for legitimate purposes, specifically including publication and marketing purposes. You hereby waive all rights you may have to any claims or demands for any compensation, payment, or royalties in connection with the use of such Likeness, regardless of the purpose of such use, and regardless of whether a fee is charged or collected by me for any product and/or service in connection with such use.
4.6 You are not entitled to sell and/or transfer the rights and / or obligations under this Agreement to a third party, without my prior written consent. Please see article 7 for nominating replacement participants.
5.1 I may share with you documents, including drawings, schematics, materials, designs, illustrations, photographs, films, procedures, methods, texts and other common written documents or data carriers, of which I am the sole proprietor. I will retain all intellectual property rights to documents shared.
5.2 Participant may not record, publish, copy or make public any content that I share and/or have developed, unless I have given written permission.
6. PROGRAM AND ADJUSTMENTS
6.1 I may change dates and times of an Activity at any time.
6.2 Participants must check the start time 24 hours before the Activity.
6.3 I reserve the right to amend the agreement immediately, if during an Activity a Participant is not capable, physically or otherwise, of continuing the Activity, as determined by me at my sole and full discretion. Based on this judgment I may allow Participant to join an alternate program, follow a different route, or cancel his or her involvement in the Activity entirely. I am not and Participant will not hold me liable for any damage and/or injury sustained by any of the Participants. I am not obliged to refund the payments made by Participant and agreed upon in the contract making any changes to the Agreement.
7.1 I am entitled to terminate the agreement immediately if, during an Activity, Participant does not have the required (physical) condition to continue the Activity at all. I am not liable for any damage as a result. Nor am I obliged to reimburse any contract payments made by Participant.
7.2 I shall be entitled to terminate the contract immediately if Participant does not follow the guidelines and/or instructions given in the context of safety. I am not liable for any damage as a result. Nor am I obliged to reimburse any contract payments made by Participant.
7.3 I am entitled to terminate the agreement and cancel the activity if 7 days before the starting date of the Activity less than the minimum number of Participants signed up. I will reimburse any prepaid amounts. However, you are not entitled to interest or compensation for other damages.
7.4 Unless other specific cancellation terms have been agreed upon in writing, you may cancel your participation if you request a cancellation that occurs 1) no more than 14 days after the date of purchase AND
(a) If the request is made no less than 60 days before the start of the activity in question, you will be reimbursed the full amount of your purchase.
(b) If the request is made between 59 and 30 days before the start of the event, you will be reimbursed 75% of your purchase value, minus any incurred bank charges.
(c) If the request is made between 29 and 14 days before the start of the event, you will be reimbursed 50% of your purchase value, minus any incurred bank charges.
(d) If the request is made fewer than 14 days before the start of the event, you forfeit the entire purchase and no refunds will be issued.
7.5 In order to save on cancellation fees, you can also nominate a replacement Participant in case of cancellation, up to 72 hours before the start of the Activity. In case the replacement candidate is accepted, all necessary documents have been signed and filled and a valid agreement between the replacement candidate and myself has been realized, then you will owe no cancellation fee. Your payment will be reimbursed in full as soon as payment by the replacement participant has been received.
7.6 If the previous clause is applied, Participant remains jointly and severally liable, besides for the replacement participant, for all obligations arising from both contracts.
7.7 Cancellation and/or nomination of a replacement candidate by you must be in writing.
7.8 Once a partial or full reimbursement has been agreed upon, it may take up to 14 days for the reimbursement to be processed.
7.9 If Participant fails to attend a scheduled Activity without prior notice (a “no-show”), Participant will not receive a refund and owes the entire agreed amount to Facilitator.
7.10 Specific Cancellation Terms Supersede General Terms. In the case of a specific retreat or event where alternative cancellation or refund terms have been explicitly communicated in writing or on the booking form, those terms shall override the general cancellation provisions outlined in Sections 7.4 through 7.9. These specific terms may include different deadlines, refund percentages, or processing fees, and are valid once confirmed in writing by Facilitator or on the official registration form.
8.1 I may on occasion change these Terms and Conditions. Any change is effective immediately and the most recent version of the Terms and Conditions at the time of enrolling for an Activity always applies.
8.2 If any provision of these Terms and Conditions is invalid or shall, for any reason, be held invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be deemed severable and such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms which shall be enforced in accordance with the intent of this Agreement. Said provision will be replaced by a new and valid provision, whereby the purpose and intent of the invalid or void provisions are to be observed as much as possible.
8.3 Any failure or delay by either party in exercising any right or remedy provided by or relating to these Terms in one or more instances does not constitute a waiver and shall not prohibit such party from exercising such right or remedy at a later time or from exercising any other right or remedy available.
9.1 Participant recognizes that the risk of injury from the Activity is significant. Participant recognizes that severe injuries, including permanent paralysis or death can occur in participating in the Activity. Potential injuries include but are not limited to heart failure, loss of consciousness, transient global amnesia, stroke and other injuries and may be caused by facilities, temperature, techniques, extreme cold, ice baths, weather conditions, condition of Participants (including pregnancy or pre-existing ailments or injuries), equipment, breathing exercises, lack of hydration, drug use or other factors.
While particular rules, equipment, and personal discipline may reduce this risk, the risk of serious injury still does exist. Participant knowingly and freely assumes all such risks, both known and unknown, even if arising from the negligence of Facilitator, and assumes full responsibility for their participation.
Participant acknowledges and understands that while participating in the activity:
they may be injured, physically or mentally, or may die;their personal property may be lost, damaged or stolen at no responsibility to Facilitator;other participants may cause injury or may damage the property of Participant;Participant may cause injury to other persons or damage their property;the conditions in which the Activity is conducted may vary without warning;Participant may be injured or die or suffer damage to their property as a result of the negligence or breach of contract;there may be no or inadequate facilities for treatment or transport in case of an accident and/or injury;Participant assumes the risk of and responsibility for any injury, death or property damage resulting from their participation in the activity.
Participant agrees and acknowledges that they are under no pressure or duress to participate in the activity.
9.2 Participant understands and agrees that they will indemnify, defend and hold the Facilitator and their affiliates harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, arising from Participant's violation of these Terms and Conditions.
9.3 The total liability of Facilitator due to a shortcoming in the fulfillment of the agreement or any other reason, explicitly including any failure in the performance of a Participant agreed warranty is limited to the amount of the price stipulated in the agreement (excl. VAT). In case of damage due to death or injury, liability is limited to five times the amount of the agreed upon contract price (excl. VAT). The limitation of liability shall apply mutatis mutandis to any indemnification obligation of the Facilitator. If the agreement is primarily a continuing performance agreement with a term exceeding one year, the price stipulated for the agreement shall be set at a maximum of 50% of the total of the fees (excl. VAT) for one calendar year.
9.4 The Facilitator's liability for indirect damages, consequential damages, lost profits, lost savings, loss of goodwill, damage through business interruptions, damage ensuing from claims by customers of Participant, damages related to the use of prescribed materials by Participant to the Facilitator, damages to equipment or software of third parties prescribed by Participant to the Facilitator are excluded. Also excluded is the liability of the Facilitator on account of mutilation, destruction or loss of data or documents.
9.5 The exclusions and limitations of liability of the Facilitator, as described in the preceding paragraphs of this article, do not affect the other exclusions and limitations of liability of the Facilitator in accordance with these terms and conditions.
9.6 The aforementioned exclusions and limitations in article 9.1 through 9.5 shall not apply if and insofar the damage is the result of deliberate or willful recklessness by the Facilitator.
9.7 The condition for the existence of any right to compensation is always that the damage must be reported in writing by Participant to the Facilitator as soon as possible after its occurrence. Any claim to damages against the Facilitator shall be extinguished by the mere lapse of three months after the claim arises.
9.8 Participant shall safeguard the Facilitator against all claims from third parties.
9.9 The provisions of this article and all other restrictions and exclusions of liability set out in these Terms and Conditions shall also apply to the benefit of all (legal) persons with whom the Facilitator works with to execute the agreement.
9.10 The Participant is jointly liable for all obligations deriving from the agreement. Similarly, with respect to any other persons for which the Facilitator has booked/organized an activity.
9.11 The Participant shall be adequately insured for all damages and any consequential damage on all possible claims that may arise during the activity and will stay adequately insured during the execution of the agreement.
9.12 The Participant shall in any case have the following insurances:
(I) health insurance,
(II) liability insurance (including liability for damage caused to persons and/or property owned by Participant),
(III) travel and/or mountaineering insurance,
(IV) an insurance on loss and damage to property and affairs of both clients and Facilitators (causes including fire and theft).
9.13 Notwithstanding the foregoing clauses, the amount for which the Facilitator could possibly be liable cannot exceed the amount that its insurer remunerates for the case.
10.1 The Facilitator is not obliged to fulfill any obligation, including any warranty obligation agreed upon between the parties, if Facilitator is prevented from doing so due to a force majeure. Force majeure shall include:
(i) force majeure of suppliers
(ii) failure to properly fulfill obligations by suppliers arranged by the Participant to the benefit of the Facilitator
(iii) deficiency of items, equipment, terrain, software or materials of third parties whose use is set by the Participant to the Facilitator
(iv) governmental actions
(v) electricity failure
(vi) internet, computer or telecommunication facilities malfunctioning
(vii) war
(viii) work occupation
(ix) strike of Facilitator’s personnel, representatives or relevant 3rd parties
(x) general transport issues of the Facilitator’s personnel, representatives or relevant 3rd parties
(xi) the unavailability of one or more employees.
10.2 The Facilitator has the right to terminate the agreement in the event of a force majeure situation described above. The services already performed under the agreement will be settled proportionately in that case, without the parties owing each other anything for the remainder.
11.1 The validity, performance and interpretation of these Terms and Conditions and any Agreement to which they apply will be governed by the laws of Switzerland, without regard to its conflicts of law provisions.
11.2 The 1980 United Nations Convention on Contracts for the International Sales of Goods will not govern these terms.
11.3 If you and I have a dispute for any reason arising out of or in connection with the Agreement, we will first try to resolve this in good faith by discussing together. If this proves unsuccessful, as a final alternative we may resort to litigation.
11.4 Any litigation relating to this Agreement must be filed in the appropriate court located in Vaud, Switzerland. Participant agrees to submit to the jurisdiction of the courts of Switzerland in the event of any litigation concerning any aspect of this Agreement.
12.1 If you want to notify me of something, you can send an e-mail to jenny [at] jennyquenard.com.